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What Our Privacy Policy Covers

We hold the account details you type, the wallet reference behind every bKash, Nagad or Rocket deposit, and basic handset data, and nothing beyond what the lobby and the payment check actually need.

Account detailsWallet referencesDevice and session dataCookie choiceAccess depends on local law
777baji What Our Privacy Policy Covers
SECURITY AND RETENTION

How We Protect and Store Data

Two-step verification guards the account, and every password change or wallet edit triggers a fresh check before it takes effect. Staff reach account records only through role-based tools, and a payment reference is matched against the wallet statement before any balance moves. Retention follows the same logic: we keep what a live account and its transaction history need, hold it for the period local rules set, then delete or anonymise it. Ask us to correct a detail and we action it, then confirm the change in writing.

Access controls Passwords are stored hashed, and two-step verification covers logins from a new handset. When a session looks unfamiliar, we ask for a fresh code before anything on the account can move.
Cookie choice Session cookies keep you signed in while you browse tables. Analytics cookies are optional; block them in your browser settings and the lobby, wallet and support pages still load exactly as before.
Retention window Account and wallet records stay while you play, then for the period local rules require. Once that window closes, the data is deleted or anonymised, and we confirm it in writing on request.
Correcting records Spotted a wrong name, mobile number or date of birth? Send the fix from your registered contact and we verify it against your wallet before updating the account file you see.
ASK THE TEAM

How to Reach Our Privacy Team

Questions about your data land on the same support desk that handles wallet issues, so you are not hunting for a separate address. Message us from the account you are asking about, or use the contact form here and quote the mobile number tied to your wallet. We confirm we have your request, tell you what we need to verify you, then answer in writing. Keep that reply, because it is your record of what we told you.

Team online

In-account support chat

Sign in, open Support and pick the privacy topic. Your account and wallet reference load with the ticket, so we can pull the exact record you mean without asking you to repeat it.

Data request by email

Write to the address listed on this page from the mailbox you registered with. Tell us which data you want to see, correct or remove, and we reply with the steps and the documents we need.

Wallet and payment queries

If a bKash, Nagad or Rocket transaction looks wrong, send the transaction ID in the message. Our team pulls the matching record and confirms in writing what we hold against your account.

Privacy Questions We Get Asked

Most of what reaches our inbox is about the same handful of things: what we store, who sees it, and how to get a copy or have something removed. Here are the answers in plain words. If yours is not listed, the support desk above takes it and replies in writing, from the same team that runs wallet checks.

Mobile number, name, date of birth, and the wallet you connect. Play activity and transaction references are added as you use the account, plus handset and browser details for login checks.

Yes. Ask from your registered contact and we send a written summary of your account file, wallet references and recent activity. We verify you first so nobody else can request it.

Only where it is needed to run the service: payment matching, fraud checks, or a legal request we are obliged to answer. We do not sell account data or pass it on for outside advertising.

Send the request from your registered contact after clearing any open balance. We close the account, then delete or anonymise the records once the local holding period ends, and you receive written confirmation.

We keep the wallet number and the transaction reference for each deposit, not your wallet PIN or your balance with the provider. That reference is what lets us match a payment to your account.

It is written for Bangladesh. Whether the service is open to you, and what we are required to store, depends on your local law and eligible regions, so check those before you open an account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.